Upon speaking with a Southwest Airlines representative, we were told that the flight was now sold out. When we clicked purchase, we got an error message and it said to call the airline. We purchased $345 in additional miles to have enough for the ticket and then continued to enter the rest of our information for the ticket. We were in the process of putting in the information to purchase the ticket and got a notice that we needed to purchase additional miles. Not Verified | We attempted to book a flight from BWI to Indianapolis for Sunday, Octoand wanted to use miles. We are absolutely disgusted with Southwest and will never fly them again. We’ve bought more than 24 airline flights in the last year - not one was on Southwest. The hotel we finally found at 1 am cost more than that plus the hotel night we paid for in Albuquerque that we didn’t use. Oh yeah, we got a $100 voucher per ticket ($400). Five of us were able to get out the next morning, but we missed the last balloon flight of the festival and spent the next day (Sunday) just trying to get home. ![]() We were taking our grandchildren to the balloon festival in Albequerque when Southwest cancelled the second leg of our flight and dumped 6 of us in Houston at midnight without even telling us! My grandson saw his bag being pulled off the plane and the flight crew walked out, leaving 6 of us sitting on the plane!! We had to run after them and it was”-so sorry, call back tomorrow!” Yeah “good luck finding a hotel we can’t help”. That was before they ruined our family vacation and treated us poorly. ![]() Not Verified | I used to be a big fan of SW.
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